Welcome to Sailing Clothing Store’s FAQ section. We’ve compiled answers to the most common questions about our technical sailing apparel, shipping, returns, and more. Just as we engineer our gear for optimal performance on the water, we’ve designed this resource to provide clear, helpful information for our global community of sailors, fishing enthusiasts, and water sports families.
Product Information
What types of sailing apparel do you offer?
We specialize in technical sailing clothing designed for various maritime conditions. Our product range includes:
- Coastal & Inshore Collection: Technical apparel engineered for specific coastal conditions
- Spray Tops & Smocks: Water-resistant outer layers for protection against spray
- Hikers & Footwear: Specialized sailing shoes with superior grip and durability
- Harnesses & Impact Protection: Safety gear for challenging conditions
- Junior Collections: Sized-down versions of our technical gear for younger sailors
- Accessories: Including bags, headwear, and repair kits
How do I choose the right size for sailing apparel?
Our technical sailing apparel is designed with performance fit in mind. We recommend consulting our detailed size charts available on each product page. For layering pieces like our Coastal & Inshore collection, you may want to consider sizing up if you plan to wear base layers underneath. If you’re between sizes or have specific fit concerns, our customer service team can provide personalized recommendations based on your intended use.
Are your products suitable for fishing as well as sailing?
Absolutely! Our technical apparel is designed for various marine activities. Many of our fishing enthusiast customers appreciate features like the waterproof capabilities of our Coastal & Inshore collection, the grip on our Hikers footwear, and the practicality of our Spray Tops. The same technical performance that benefits sailors translates well to fishing excursions and other water sports.
Shipping & Delivery
What shipping options do you offer?
We provide two main shipping options tailored to different needs:
- Standard Shipping ($12.95): Premium carrier service via DHL or FedEx with delivery in 10-15 days after dispatch. Ideal for competitive sailors preparing for events or anyone requiring faster delivery.
- Free Shipping: Available for orders of $50 or more via EMS with delivery in 15-25 days after dispatch. Perfect for families purchasing multiple items or those planning well in advance.
Do you ship internationally?
Yes, we proudly ship worldwide to serve our international community of maritime enthusiasts. However, we’re unable to deliver to select remote areas and parts of Asia. All shipments originate from our Raleigh, North Carolina headquarters, ensuring consistent quality control and attention to detail in our logistics.
How can I track my order?
Once your order is dispatched, you’ll receive tracking information via email. This allows you to monitor your package’s journey—much like tracking weather conditions before setting sail. This transparency ensures you’re always informed about your gear’s arrival timeline.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. If your gear doesn’t meet your expectations upon arrival, you can initiate a return. Items must be in original condition with tags attached. Just as our technical innovation addresses real problems on the water, our return policy is designed with your satisfaction in mind.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process and provide return instructions. We aim to make returns as smooth as sailing in favorable winds.
Payment & Account
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future purchases. Many of our regular customers find this helpful, especially when stocking up for the sailing season or preparing for multiple events.
Technical Support & Product Care
How should I care for my technical sailing apparel?
Each product comes with specific care instructions to maintain its technical properties. Generally, we recommend:
- Following garment-specific washing instructions to preserve waterproof coatings
- Avoiding fabric softeners which can compromise technical fabrics
- Properly rinsing gear after saltwater exposure
- Storing items clean and dry
Do you offer repair services or kits?
Yes, we offer Repair Kits for minor fixes to extend the life of your gear. For more significant repairs, we recommend contacting our customer service team for advice. Our commitment to your maritime adventures extends beyond the initial purchase.
Still Have Questions?
Our customer service team is here to help ensure your Sailing Clothing Store experience is as smooth as sailing in favorable winds. Contact us at:
Email: [email protected]
Address: Sailing Clothing Store | 945 Jennifer Lane, Raleigh, US 27601
We typically respond within 24 hours and are happy to answer questions about specific products, shipping to your location, or recommendations for your upcoming maritime activities.
Fair winds and following seas!