Privacy Policy

At Sailing Clothing Store, we understand that protecting your personal information is as important as providing you with reliable technical sailing gear. Just as our apparel is designed for performance and safety on the water, our privacy practices are built on transparency, security, and respect for your data.

1. Information We Collect

To provide you with the best shopping experience and ensure secure transactions, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order
• Payment Information: Credit/debit card details processed through our secure payment gateways (we do not store full card numbers on our servers)
• Technical Information: IP address, browser type, device information, and browsing behavior on our website
• Purchase History: Products you’ve viewed, items in your cart, and completed orders to enhance your shopping experience
• Communication Data: Correspondence with our customer service team at [email protected]

2. How We Use Your Information

We use your data with the same precision and care we apply to designing our technical sailing apparel:

• Order Processing: To process and ship your orders, send order confirmations, and provide customer support
• Payment Security: To securely process payments through our PCI-DSS compliant system with bank-level encryption
• Customer Service: To respond to your inquiries and provide technical support for our products
• Website Improvement: To analyze how customers use our website and enhance your shopping experience
• Marketing Communications: To send you information about new products, sailing tips, and special offers (only with your consent)
• International Operations: To handle currency conversion and international shipping to our global customer base

3. Data Sharing and Disclosure

We treat your data with the same confidentiality we’d expect for our own sailing adventures:

• Service Providers: We share necessary information with trusted partners who help us operate our website, process payments, and ship orders worldwide
• Payment Processors: Your payment information is shared with PCI-DSS compliant processors like Visa, MasterCard, JCB, and PayPal
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Shipping Partners: To facilitate global delivery (excluding select remote areas and parts of Asia)

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Just as our technical gear protects you from the elements, we protect your data with robust security measures:

• Secure Storage: Your data is stored on secure servers with limited access
• Encryption: All transactions are protected by SSL encryption, the same security used by banks
• Payment Protection: We are PCI-DSS compliant and do not store sensitive payment information on our servers
• Regular Audits: We conduct regular security assessments to maintain our high protection standards
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law

5. Your Rights and Choices

You have control over your personal information, including:

• Access and Correction: You can access and update your personal information through your account
• Data Portability: You can request a copy of your personal data in a machine-readable format
• Marketing Preferences: You can opt-out of marketing communications at any time
• Account Deletion: You can request deletion of your account and personal data, subject to legal requirements
• Guest Checkout: You can make purchases without creating an account, though this limits some functionality

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and secure checkout process
• Analytical Cookies: Help us understand how customers use our website to improve our service
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Used with your consent to show relevant advertisements

You can control cookie settings through your browser, though this may affect website functionality.

7. International Data Transfers

As we serve an international community of sailors and fishing enthusiasts, your data may be transferred and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data during these transfers.

8. Children’s Privacy

Our Junior collection is designed for young sailors, but our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes and update the “Last Updated” date at the top of this policy.

10. Contact Us

At Sailing Clothing Store, we’re committed to ensuring your privacy is protected with the same reliability as our technical sailing apparel. Fair winds and smooth sailing!